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Soapbox Engage Blog

Online engagement news and strategies for changemakers

Chicken, women's figure skating, and whose brand you're building with your nonprofit's online petition

by Tim Forbes on April 10, 2014
Tags:online advocacy, Tim Forbes

Back in late January, I signed a petition for a cause I believe in, sponsored by an organization I care about. I posted an article recounting how the entire branding of the experience wasn't associated with the organization or the cause but with the well-known petition site hosting the form.

That led to a simple question for those using online petitions:

Are you building your own brand or someone else's with your online petition solution?

Nearly three months after that signing, the question is all the more relevant after the seventeen follow up emails I've received.

Read more »
 

Reason #1: You're using only a fraction of Soapbox for your organization

by Tim Forbes on April 09, 2014
Tags:events & webinars, Soapbox User Summit, Tim Forbes

Pre-Summit Day of Training
Monday, May 5th
9 am - 4:30 pm
The Case Foundation
1717 Rhode Island Avenue, NW, 7th Fl., Washington, DC
Register today!

Soapbox User Summit Tuesday, May 6th
9:30 am – 5:30 pm
Friends Meeting of Washington
2111 Florida Ave NW, Washington, DC
Register today!

We're less than one month from the 2014 Soapbox User Summit! Read Reason #1 for attending and then register to save your spot!

Reason #1: You're using only a fraction of Soapbox...attend to get so much more from of your nonprofit's online presence!

Read more »
 

March Madness causes productivity to plunge by $1.2B; penguin and his nonprofit stay efficient with Salesforce and Soapbox Engage

by Tim Forbes on March 20, 2014
Tags:nptech, Salesforce, Soapbox Engage, Tim Forbes
Read more »
 

Cloud for Good floats on over into Soapbox Engage Partner program

by Tim Forbes on March 20, 2014
Tags:Soapbox Engage Partners, Tim Forbes
Read more »
 

Reason #2: Boost fundraising with tools and strategies at Soapbox User Summit

by Tim Forbes on March 18, 2014
Tags:events & webinars, Soapbox User Summit, Tim Forbes

Pre-Summit Day of Training
Monday, May 5th
9 am - 4:30 pm
Washington, DC - location TBA
Register today!

Soapbox User Summit
Tuesday, May 6th
9:30 am – 5:30 pm
Washington, DC - location TBA
Register today!

The Soapbox User Summit is just a few short weeks away! Check out Reason #2 for attending and register to save your spot.

Reason #2: Boost fundraising with tools and strategies

Read more »
 

Reason #3: Learn what's new and upcoming in Soapbox - plus early bird pricing ends Friday!

by Tim Forbes on March 12, 2014
Tags:events & webinars, Soapbox User Summit, Tim Forbes

Pre-Summit Day of Training
Monday, May 5th
9 am - 4:30 pm
Washington, DC - location TBA
Register today!

Soapbox User Summit
Tuesday, May 6th
9:30 am – 5:30 pm
Washington, DC - location TBA
Register today for early bird pricing!

Early bird priicng for the 2014 Soapbox User Summit ends this Friday! Check out Reason #3 for attending and then register so you can save your organization some cash!

Reason #3: Learn what's new and upcoming in Soapbox

Read more »
 

Join us for 10th annual Penguin Day DC this Wednesday for nonprofit tech knowledge

by Tim Forbes on March 10, 2014
Tags:events & webinars, nptech, Tim Forbes
Read more »
 

Reason #4: Gunner is bringing the love bombs

by Tim Forbes on March 04, 2014
Tags:events & webinars, Soapbox User Summit, Tim Forbes

Pre-Summit Day of Training Monday, May 5th
9 am - 4:30 pm
Washington, DC - location TBA
Register today!

Soapbox User Summit
Tuesday, May 6th
9:30 am – 5:30 pm
Washington, DC - location TBA
Register today for early bird pricing!

A new week brings a new reason to attend this year's Soapbox User Summit on May 5th and 6th. Check out Reason #4 in our countdown below and then register so you can take advantage of half off early bird pricing before it ends next Friday, March 14th!

Gunner: Soapbox User Summit 2013

Reason #4: Gunner is back, and he's bringing the love bombs

Read more »
 

A Tier in My Eye: Notes on Soapbox Support ticket management strategies

by Brad Grochowski on February 27, 2014
Tags:Brad Grochowski, nptech, quick tips

I have been asked, when talking about how our support ticket management strategy is set up, what sort of tier structure we use.

For those of you who don’t know, ticket management usually has some sort of “tiering structure” where a ticket starts at Tier 1, and then may get escalated to Tier 2, Tier 3 and so on, depending on how complex the issue is.  Three or four tiers are typical - but I’ve heard of structures as large as ten tiers.

If a ticket comes in, and the Tier 1 agent isn’t able to address it, she will escalate it to Tier 2, and so on.

Read more »
 

Top 5 Reasons to attend the 2014 Soapbox User Summit: Reason #5

by Tim Forbes on February 25, 2014
Tags:events & webinars, Soapbox User Summit, Tim Forbes

Pre-Summit Day of Training
Monday, May 5th
9 am - 4:30 pm
Washington, DC - location TBA
Register today!

Soapbox User Summit
Tuesday, May 6th
9:30 am – 5:30 pm
Washington, DC - location TBA
Register today for early bird pricing!

The third annual Soapbox User Summit is only weeks away on May 6th and, as time draws nigh, we're going to be sharing the Top 5 reasons why Soapbox users should register and attend - all so you don't get caught sleeping and miss the opportunity!

Reason #5: Bigger, better, more!

Read more »
 

Register now for Soapbox User Summit and Pre-Summit Day of Training, May 5th - 6th: Early bird pricing through March 14th!

by Tim Forbes on February 13, 2014
Tags:events & webinars, Soapbox User Summit, Tim Forbes

Pre-Summit Day of Training
Monday, May 5th
9 am - 4:30 pm
Washington, DC - location TBA
Register today!

Soapbox User Summit
Tuesday, May 6th
9:30 am – 5:30 pm
Washington, DC - location TBA
Register today for early bird pricing!

2013 Soapbox User Summit

Longing for some Soapbox knowledge and inspiration to achieve great things with your website? Wrestling through nagging nightmares that your site could be doing so much more to further your mission? Hungry for Salesforce wisdom? Want to get the lowdown on new features slated for Soapbox? Just want to hang out with friendly PICnetters, fellow Soapbox users, and get a free penguin?

Join us for the third annual Soapbox User Summit on Tuesday, May 6th, 2013 in Washington, DC!

Read more »
 

Soapbox Mailer radically expands mass email merge fields for more powerful Salesforce integration

by Tim Forbes on February 10, 2014
Tags:email marketing, Soapbox Mailer, Tim Forbes

With its latest release this weekend, Soapbox Mailer takes mass email integration with Salesforce.com to a whole new level, allowing you to merge data from any standard or custom field on any of the following objects:

Read more »
 

Global Fund for Women responds to Typhoon Haiyan with Soapbox Engage for most successful online giving campaign

by Tim Forbes on February 06, 2014
Tags:nonprofit success stories, online fundraising, responsive website design, Salesforce, Soapbox Engage, Tim Forbes

In November 2013, Typhoon Haiyan struck the Philippines, killing more than 6,000 and devastating villages and towns across the island nation. Global Fund for Women, a leader in advancing the rights of women and girls worldwide, moved quickly to empower their grantees in the Philippines to address the need.

Using Soapbox Engage, Global Fund for Women achieved its most successful online giving effort ever in response to a crisis. Online contributions totalled more than $75,000 from donors around the world, helping devastated communities rebuild and safeguarding women and children in the aftermath of the storm.

Read more »
 

Nonprofit scam alert: Issuing a refund to a supporter? Only credit the original card

by Tim Forbes on January 31, 2014
Tags:nptech, online fundraising, quick tips, Tim Forbes

Do you find your nonprofit getting a request for a refund of a donation? If so, beware that there is a scam afoot that targets nonprofits, as reported by IATS.

A baddie contacts you posing as a donor and asks for a refund. They say they meant to donate less. They say they used the wrong card. They say that some horrible thing just happened to them and they need the money back for expenses related to said horrible thing. In fact, they could say a lot of things.

Read more »
 

Introducing Soapbox Petitions: Mobilize supporters, build your mailing list, advance your mission

by Tim Forbes on January 23, 2014
Tags:online advocacy, Salesforce, Soapbox Engage, Tim Forbes

Online petitions are a powerful way to mobilize supporters, build your mailing list, increase donations, and advance your mission.

We're proud to introduce Soapbox Petitions, our latest app with which you can easily create mobile-friendly petition campaigns with your organization’s branding that integrate directly with Salesforce.com.

With Soapbox Petitions, there is no platform that gets in between you and your supporters. No sponsored petitions dilute your message. No fees are charged for gaining access to your supporters or for the size of your mailing list.

Read more »
 

Whose brand are you building with your nonprofit's online petition?

by Tim Forbes on January 22, 2014
Tags:online advocacy, Tim Forbes

I just signed a petition for a cause I believe in, sponsored by an organization I care about. The petition happened to use a well-known online petitions platform.

The logo on the top of that site was for the platform.

The thank you email that landed in my inbox after I signed the petition was from the platform's email address.

That platform's logo was at the top of the thank you email. Its name was in the footer.

The thank you email was even signed by the platform's team.

When all was said and done, it was hard to remember whose petition I had signed.

Read more »
 

TouchNet added as fifth processor for seamless online payments integrating with Salesforce

by Tim Forbes on January 22, 2014
Tags:online fundraising, payment processors, Salesforce, Soapbox Engage, Tim Forbes, TouchNet
Read more »
 

Soapbox Mailer for Salesforce now 30% faster sending mass emails

by Tim Forbes on January 21, 2014
Tags:email marketing, Salesforce, Soapbox Mailer, Tim Forbes

Soapbox Mailer, our Salesforce-native mass email app built for your budget, just got much faster in delivering messages.

Soapbox Mailer 30% faster

Thanks to features included in the Salesforce Summer '13 release, we've optimized Soapbox Mailer to produce benchmark testing showing 30% faster email delivery.

Read more »
 

Database Sherpa, latest Soapbox Engage Partner, cultivates peace between nonprofits and their data

by Tim Forbes on January 21, 2014
Tags:Soapbox Engage Partners, Tim Forbes

Ever feel like achieving the data management goals for your nonprofit is like climbing Everest?

Intrepid data mountain climber, meet Database Sherpa, friend of the Salesforce-minded nonprofit accidental techie!

Read more »
 

Salesforce Basics webinar for non-profit accidental techies by Idealist Consulting: January 22nd - 23rd

by Tim Forbes on January 10, 2014
Tags:events & webinars, nptech, Salesforce, Soapbox Engage Partners, Tim Forbes
Read more »
 
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