Soapbox Engage Blog

Happy Monday, Trailblazers!

This week we're looking at a mix of professional development, product updates, and community learning opportunities. From Salesforce's upcoming certification changes and Summer ’26 Release Readiness content to discussions on Nonprofit Cloud program management and Education Cloud training, there's plenty to explore.

Have a great week!

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Great Posts from the Salesforce Power of Us Hub

1. AMER AMA Recap: MFA, User Verification, and More
   Natalie Larino (Salesforce)

   Last week's AMER Nonprofit Ask Me Anything featured a big discussion on Salesforce's upcoming security changes, including phishing-resistant MFA, backup authentication methods, and strategies for preparing users for report verification prompts. The group also shared practical advice on managing contact affiliations, troubleshooting Experience Cloud screen flows, and staying connected through community resources and events. Check out the full recap!

2. Important Salesforce Certification Updates
   Alyssa Jenson (Salesforce)

   Salesforce has announced a significant round of certification updates, including the retirement of 24 certifications and the renaming of 16 others to better align with current products and roles. If you're planning to earn one of the retiring certifications, be sure to review the deadlines, while those holding certifications that are being renamed can expect their credentials to update automatically later this summer.

3. Education Cloud Training Recommendations
   Martha Fernandez (Dallas College)

   If you're preparing for an EDA to Education Cloud transition, this community discussion highlights several useful Trailhead modules covering core Education Cloud functionality, student success, admissions, and advancement. It also points to Education Cloud documentation and Trailblazer Community groups where institutions are sharing migration lessons learned and best practices. Good luck!

4. Summer '26 Release Readiness is LIVE on Salesforce+
   Jamie Zenker (Salesforce)

   Summer '26 Release Readiness is now available on demand on Salesforce+. You can find demos and deep dives across Agentforce, Service, Sales, and 15+ additional products. Grab your favorite summer beverage and dive in!

5. How To: Add Custom Link to Lightning App Record Page
   Bhavin Patel (Salesforce)

   This article from Sushil Kumar explains why Classic Custom Links are not directly available in Lightning App Builder record pages and outlines three supported workarounds to give users filtered report access from an Account record page. Super helpful, easy read!

Great Events

1. True to the Core Deep Dive: DevOps Center - June 16
   Brittney Gibson (Salesforce)

   Ready to evolve your deployment strategy? Join Salesforce product experts tomorrow for a deep dive into DevOps Center. After a short presentation on upcoming features and enhanced delivery experiences, the floor is yours for an extended live Q&A session.

2. June Nonprofit AMAs - June 17 and 24
   Lizzy Roberts (Salesforce.org)

   Check out the upcoming Ask Me Anything sessions for June across EMEA and ANZ timezones. These are 45-minute Q&A sessions led by Salesforce experts, with no topic off-limits. Tune in to these insightful discussions— no presentations, just pure Salesforce wisdom exchanged in a supportive community environment!

3. NPSP Day New York - September 3
   Kaden Chmara (Soapbox Engage)

   We're thrilled to be taking NPSP Day back to New York after a successful NPSP Fundraising Day NY back in March! Though September's event won't be fundraising topic-specfic, it'll bring all the same community exploration and goodness we experienced in the spring!

   Built around connection and shared experience, NPSP Day is a space for nonprofit Salesforce users to come together, tackle real challenges, and exchange practical, real-world insights.

   This event is designed for all nonprofit Salesforce users. Whether you’re deep in NPSP, exploring Nonprofit Cloud (NPC)/Agentforce for Nonprofit, or just starting to think about what’s next, you’re in the right place!

Great Ideas for Nonprofits Using Salesforce

1. NPC: Allow Concurrent Active Program Enrollments
   Junette Tan (Passion Fruit Partners)

   Here's an idea to allow individuals to have multiple active Program Enrollments within the same program. Today, built-in validations prevent staff from enrolling participants in future offerings while they are still active in a current one, creating planning challenges for recurring programs.

   This change would make it easier for program coordinators to schedule upcoming offerings, avoid duplicate program records, and fully leverage Program Management features like Benefit Schedules without cumbersome workarounds. Remember to vote!