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Soapbox Engage Blog

Online engagement news and strategies for changemakers

Partnership brews between Percolator Consulting and Soapbox Engage

by Tim Forbes on May 27, 2014
Tags:Soapbox Engage Partners, Tim Forbes
Read more »
 

Numbers, consistency, and online petitions: what they mean for your nonprofit and its ladder of engagement

by Tim Forbes on May 26, 2014
Tags:nptech, online advocacy, online fundraising, online marketing, Tim Forbes

Let's talk numbers, shall we?

To start, let's grab the number 1.92. 1.92 is the number of times more likely someone signing an online petition is to donate to a similar cause after signing. This was quantified by researchers Yu-Hao Lee and Gary Hsieh in their study Does Slacktivism Hurt Activism?: The Effects of Moral Balancing and Consistency in Online Activism.

So, I sign your online petition, I am then almost twice as likely as someone who didn't sign that petition to give money to a cause that is similar to yours.

Notice that didn't read "give money to your organization". Mark that. It'll be on the quiz later.

The researchers also found that I'm more likely to take other actions in support of similar causes after signing your petition, provided those actions don't cost me much.

A great example: signing another online petition.

Read more »
 

Salesforce user integration enhancements for clean data, happy visitors

by Tim Forbes on May 15, 2014
Tags:Salesforce, Soapbox Engage, Tim Forbes, website CRM integration
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Ozimek named Salesforce MVP for second straight year

by Tim Forbes on May 02, 2014
Tags:nonprofit tech news, Salesforce, Tim Forbes
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Soapbox Shop ecommerce enhancements boost nonprofit ability to raise money, integrate with Salesforce

by Tim Forbes on May 01, 2014
Tags:eCommerce, nptech, online fundraising, Salesforce, Soapbox Engage, Tim Forbes

Soapbox Shop offers nonprofits ecommerce tools that integrate with Salesforce. Sell widgets or wares, subscriptions or swag, memberships or matchsticks, and have transaction and order data saved directly to Salesforce.

What's more, using our user integration add on, you can restrict what products and price points can be selected by visitors according to login status, membership level, and more!

Soapbox Shop April 2014
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Salesforce, innovation, and the power of failure for nonprofits

by Tim Forbes on April 16, 2014
Tags:nptech, Salesforce, Soapbox Engage, Tim Forbes
Nothing is perfect but it is possible to use our inevitable failures to inspire innovation, and build the collaborative learning practices needed to become more competitive, effective and resilient organizations.

- Vision Statement of Failforward.org

Let's face it. We screw up. We make mistakes. We miss the target, or realize after scoring a direct hit that we were aiming at the wrong target all along.

We fail.

This is all the more true when we have lofty goals which are chock full of difficult targets to hit. And nonprofits are nothing if not organizations with lofty goals. They are looking to foster the social good by curing ugly, intractable problems that don't have easy answers or tried-and-true remedies.

Nonprofits need to fail. It's often within failure that true innovation happens.

Read more »
 

FREE WEBINAR: Online application portals for grantmakers using Salesforce

by Tim Forbes on April 15, 2014
Tags:events & webinars, foundations, grant management, Salesforce, Soapbox Engage, Tim Forbes

As a grantmaker with Salesforce, learn how you can delight your applicants, radically simplify internal tasks to slash overhead, and get the absolute most out of your investment in Salesforce through Soapbox Engage.

In a 30 minute webinar from 1 - 1:30 pm ET on May 22nd, we'll discuss the success that the Nathan Cummings Foundation as had with Soapbox Engage to demonstrate how your organization can:

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501 Commons Salesforce team joins Soapbox Engage Partner community

by Tim Forbes on April 14, 2014
Tags:Soapbox Engage Partners, Tim Forbes
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It's National Volunteer Week!

by Julie Dennis on April 11, 2014
Tags:events & webinars, nptech, NTEN
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Chicken, women's figure skating, and whose brand you're building with your nonprofit's online petition

by Tim Forbes on April 10, 2014
Tags:online advocacy, Tim Forbes

Back in late January, I signed a petition for a cause I believe in, sponsored by an organization I care about. I posted an article recounting how the entire branding of the experience wasn't associated with the organization or the cause but with the well-known petition site hosting the form.

That led to a simple question for those using online petitions:

Are you building your own brand or someone else's with your online petition solution?

Nearly three months after that signing, the question is all the more relevant after the seventeen follow up emails I've received.

Read more »
 

Reason #1: You're using only a fraction of Soapbox for your organization

by Tim Forbes on April 09, 2014
Tags:events & webinars, Soapbox User Summit, Tim Forbes

Pre-Summit Day of Training
Monday, May 5th
9 am - 4:30 pm
The Case Foundation
1717 Rhode Island Avenue, NW, 7th Fl., Washington, DC
Register today!

Soapbox User Summit Tuesday, May 6th
9:30 am – 5:30 pm
Friends Meeting of Washington
2111 Florida Ave NW, Washington, DC
Register today!

We're less than one month from the 2014 Soapbox User Summit! Read Reason #1 for attending and then register to save your spot!

Reason #1: You're using only a fraction of Soapbox...attend to get so much more from of your nonprofit's online presence!

Read more »
 

March Madness causes productivity to plunge by $1.2B; penguin and his nonprofit stay efficient with Salesforce and Soapbox Engage

by Tim Forbes on March 20, 2014
Tags:nptech, Salesforce, Soapbox Engage, Tim Forbes
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Cloud for Good floats on over into Soapbox Engage Partner program

by Tim Forbes on March 20, 2014
Tags:Soapbox Engage Partners, Tim Forbes
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Reason #2: Boost fundraising with tools and strategies at Soapbox User Summit

by Tim Forbes on March 18, 2014
Tags:events & webinars, Soapbox User Summit, Tim Forbes

Pre-Summit Day of Training
Monday, May 5th
9 am - 4:30 pm
Washington, DC - location TBA
Register today!

Soapbox User Summit
Tuesday, May 6th
9:30 am – 5:30 pm
Washington, DC - location TBA
Register today!

The Soapbox User Summit is just a few short weeks away! Check out Reason #2 for attending and register to save your spot.

Reason #2: Boost fundraising with tools and strategies

Read more »
 

Reason #3: Learn what's new and upcoming in Soapbox - plus early bird pricing ends Friday!

by Tim Forbes on March 12, 2014
Tags:events & webinars, Soapbox User Summit, Tim Forbes

Pre-Summit Day of Training
Monday, May 5th
9 am - 4:30 pm
Washington, DC - location TBA
Register today!

Soapbox User Summit
Tuesday, May 6th
9:30 am – 5:30 pm
Washington, DC - location TBA
Register today for early bird pricing!

Early bird priicng for the 2014 Soapbox User Summit ends this Friday! Check out Reason #3 for attending and then register so you can save your organization some cash!

Reason #3: Learn what's new and upcoming in Soapbox

Read more »
 

Join us for 10th annual Penguin Day DC this Wednesday for nonprofit tech knowledge

by Tim Forbes on March 10, 2014
Tags:events & webinars, nptech, Tim Forbes
Read more »
 

Reason #4: Gunner is bringing the love bombs

by Tim Forbes on March 04, 2014
Tags:events & webinars, Soapbox User Summit, Tim Forbes

Pre-Summit Day of Training Monday, May 5th
9 am - 4:30 pm
Washington, DC - location TBA
Register today!

Soapbox User Summit
Tuesday, May 6th
9:30 am – 5:30 pm
Washington, DC - location TBA
Register today for early bird pricing!

A new week brings a new reason to attend this year's Soapbox User Summit on May 5th and 6th. Check out Reason #4 in our countdown below and then register so you can take advantage of half off early bird pricing before it ends next Friday, March 14th!

Gunner: Soapbox User Summit 2013

Reason #4: Gunner is back, and he's bringing the love bombs

Read more »
 

A Tier in My Eye: Notes on Soapbox Support ticket management strategies

by Brad Grochowski on February 27, 2014
Tags:Brad Grochowski, nptech, quick tips

I have been asked, when talking about how our support ticket management strategy is set up, what sort of tier structure we use.

For those of you who don’t know, ticket management usually has some sort of “tiering structure” where a ticket starts at Tier 1, and then may get escalated to Tier 2, Tier 3 and so on, depending on how complex the issue is.  Three or four tiers are typical - but I’ve heard of structures as large as ten tiers.

If a ticket comes in, and the Tier 1 agent isn’t able to address it, she will escalate it to Tier 2, and so on.

Read more »
 

Top 5 Reasons to attend the 2014 Soapbox User Summit: Reason #5

by Tim Forbes on February 25, 2014
Tags:events & webinars, Soapbox User Summit, Tim Forbes

Pre-Summit Day of Training
Monday, May 5th
9 am - 4:30 pm
Washington, DC - location TBA
Register today!

Soapbox User Summit
Tuesday, May 6th
9:30 am – 5:30 pm
Washington, DC - location TBA
Register today for early bird pricing!

The third annual Soapbox User Summit is only weeks away on May 6th and, as time draws nigh, we're going to be sharing the Top 5 reasons why Soapbox users should register and attend - all so you don't get caught sleeping and miss the opportunity!

Reason #5: Bigger, better, more!

Read more »
 

Register now for Soapbox User Summit and Pre-Summit Day of Training, May 5th - 6th: Early bird pricing through March 14th!

by Tim Forbes on February 13, 2014
Tags:events & webinars, Soapbox User Summit, Tim Forbes

Pre-Summit Day of Training
Monday, May 5th
9 am - 4:30 pm
Washington, DC - location TBA
Register today!

Soapbox User Summit
Tuesday, May 6th
9:30 am – 5:30 pm
Washington, DC - location TBA
Register today for early bird pricing!

2013 Soapbox User Summit

Longing for some Soapbox knowledge and inspiration to achieve great things with your website? Wrestling through nagging nightmares that your site could be doing so much more to further your mission? Hungry for Salesforce wisdom? Want to get the lowdown on new features slated for Soapbox? Just want to hang out with friendly PICnetters, fellow Soapbox users, and get a free penguin?

Join us for the third annual Soapbox User Summit on Tuesday, May 6th, 2013 in Washington, DC!

Read more »
 
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