If you’re a nonprofit using Salesforce, chances are you are looking for strategies for increasing user adoption among staff at your organization. One element of this is solid training of staff that allows them to understand some essential concepts and get their hands dirty. But how does one do that effectively and efficiently, and make sure the training sticks? This was a question we were bandying about at the Salesforce.com Nonprofit Starter Pack developer sprint. Naturally, I thought of Van Halen. While there's healthy discussion happening in the Nonprofit Salesforce.com Practitioners user group, an area that isn't highlighted enough is new ideas for the Nonprofit Starter Pack. I don't mean just feature ideas for fundraising, donations, case management, etc. I'm talking about bug reports, bug fixes, documentation, tutorials, translations, and more. With such a great community of users and implementers, this seems like a missed opportunity. During chats at the Nonprofit Developer Sprint in DC this week, Salesforce Foundation staff made it clear that they welcome community support in a variety of contexts, including ideas that can make the software itself better. Hence, the Foundation's fantastic support of events like this week's sprint. The challenge, it seems, is that there hasn't been a path to community engagement in the form of cultivating new feature ideas, bug fixes, documentation, etc. If you're interested in getting your hands on the Nonprofit Starter Pack (NPSP) for Salesforce, there's two standard ways to get started. Depending on your needs, especially if you're just tinkering before building a full Salesforce implementation for your organization, one of these installs will likely be more useful to you than the other. The most common way is through a system called Trialforce. This is the type of Salesforce org that is created when you sign up for the Salesforce Foundation's free product donation form. The benefit of using this version of the Nonprofit Starter Pack is that it comes pre-built with a number of items that aren't included in the managed package version of the NPSP, like record types that are specific for non-profit organizations. This can save you a lot of time getting up and running; however, if you're looking for a customized installation of Salesforce, you might end up spending quite a bit of time deleting customizations. For the past 15 years, I've dabbled a bit in the world of open source software. During most of that time, I've worked within communities free of corporate structures, many of which have produced some of the best software the world has ever seen without any corporate governance. The background explains why I'm so interested in seeing things done in a different, corporate structured way, in the Salesforce.com world this week. Starting today, the Salesforce Foundation is bringing together a small team of developers to Washington DC for code sprints on the Nonprofit Starter Pack, a set of tools that organizations can use to more effectively use the Force.com platform for fundraising, contact management, and more. I'll be among those folks contributing ideas and code to the project, and looking forward to collaborating with my buddies in the Salesforce world. Make no mistake about it: the Nonprofit Starter Pack is the single most important open source contribution Marc Benioff has put his company's 1/1/1 giveback model towards supporting. And, with the not-so-new-but-still-new-to-me code repository (hello to GitHub) and great leadership, the project is moving down an exciting path that I foresee disrupting the nonprofit CRM marketplace in a very positive way. I can't wait any longer. I have to ask. What did you get us for #GivingTuesday? Nothing? Not one little thing? Ah, not yet, you say. What with all the Black Fridaying and Cyber Mondaying, you've been swamped, eh? Totally understand! Haven't we all! You're a consultant. You know Salesforce.com like the back of your hand. You use this power for good - not evil! - by working with groovy non-profits heaven-bent on crushing disease or feeding hungry folks or lovin' Mother Earth or doing any manner of creatively-inspired mayhem that cultivates the social good. And you help make that happen through Salesforce.com development. That's you, eh? Sweet! We like you already! We're two of a kind, we tell ya. And we should totally hook up. There's a lot of blah blah blah these days about social media this and that. We get it. It's cool. We're down with the Twitters and the Facebookery. But what does it all really add up to? If you share something, how to know if it means squat? UPDATE: The Convio Common Ground Refugee Migration package offering provided by PICnet and Exponent Partners in conjunction with Dreamforce 2012 is now closed. To assist nonprofit refugees forced to flee from the discontinued Convio Common Ground platform. Exponent Partners and PICnet are pleased to present the Convio Common Ground Refugee Migration package. Migrate your nonprofit from Convio Common Ground to the Salesforce Nonprofit Starter Pack. Get real time integration with your website through Soapbox Engage to manage new contacts, events, donations and much more! What’s included? For those hit by the news from Blackbaud last week that Convio Common Ground will be discontinued in 2014, the pressing question at hand is the same that any refugee faces: where to now? In considering options, there are three important aspects of the move to take into account: 1) which CRM platform should be my new home?; 2) how will I move and who can help?; and 3) how will that CRM platform integrate with my website? |