Customer Satisfaction Survey

While your company is busy providing services that serve your customer’s needs, it’s often easy to forget your best audience to know if you’re doing a great job: your customers. One way many companies have successfully measured their success in serving their customers is by creating customer satisfaction surveys.

Imagine if right after your big project, you could send a quick survey to your client to get their feedback. That would provide your team with the data you need to make sure you’re always serving the needs of your customers.

Unfortunately, it can be difficult and expensive to build online customer surveys with tools like Salesforce.com. Writing a bunch of VisualForce pages, custom Apex code, being reliant on a consultant for any changes or even minor changes can cost tons of money and take control out of your hands.

Using the Soapbox Engage platform, you can easily create a beautiful and mobile-optimized customer satisfaction surveys. Without knowing any code, the non-technical folks on your team can create, customize, and publish progress report forms that integrate with your Salesforce database quickly. You’ll even be able to make sure the forms look just like your website design, ensuring your clients that they’re securely submitting data to the right place. Even better, the forms are extremely user-friendly for your customers, making it easy for them to provide detailed feedback.

Features

• Unlimited customer satisfaction surveys
• Accidental-techie-friendly survey creation tools
• Design that matches your website and branding
• Complete customization of fields to display
• Secure data integration with Salesforce.com

Ready to collect all that great customer survey data? Contact us and we’ll show you the next steps to easily creating customer satisfaction surveys with Salesforce.com!